Return Policy

Return Policy

Effective Date: 1 December 2024

Jodhpur Store is committed to ensuring that our customers have a hassle-free shopping experience. Our return policy is compliant with Indian consumer laws, specifically the Consumer Protection Act, 2019.

1. Items Eligible for Return

• Fresh Fruits and Vegetables:
  Returns are accepted only if the product is damaged or spoiled upon delivery. Customers must report issues within 1 hours of receipt.
• Spices and Non-Perishables:
  Returns are accepted within 3 days of delivery, provided the product is in its original, unopened packaging and condition.

2. Items Not Eligible for Return

• Fresh fruits and vegetables that were damaged due to improper handling by the customer.
• Opened or tampered spices and non-perishable items.
• Customized or personalized items.

3. Return Process

• For Fresh Produce:
  As returns are typically not feasible, we handle refunds or replacements based on photographic evidence without requiring the product to be sent back.
• For Non-Perishables:
  Customers must initiate the return by contacting us at [email] or [phone] within the return window. Return shipping costs are borne by the customer unless the error is on our end.

4. Return Shipping Guidelines

For spices and non-perishables, we recommend:

• Using a trackable shipping method.
• Ensuring proper packaging to prevent damage during transit.

5. Special Cases

• Gift Items:
  If an item marked as a gift is returned, customers will receive a gift credit.
• Seasonal Items:
  Seasonal items are subject to return terms mentioned at the time of purchase.

Contact Us

For inquiries or assistance with refunds or returns, please contact us:

Jodhpur Store
Sardarpura Jodhpur
Email: jodhpurstore@gmail.com
Phone: +91 8306087277